FAQ Verizon Research Panel

The Verizon Research Panel is a group of people who voluntarily participate in research conducted by Verizon in order to improve our customer experiences. By joining this group, you may be invited to and attend paid interviews with the potential to have a direct impact on our products and offerings. Your feedback matters to us and could greatly influence the future of Verizon experiences!

Yes, depending on the length and complexity of the study, research panelists who participate in a study receive a digital retail gift card valued between $50 - $150. Invitations will include compensation information for that study. Please see the section on Research Compensation for more details about this process.

We are seeking representative feedback from our community, and are looking for participants from a variety of backgrounds. As long as you are over 18 years of age and are interested in participating, you are welcome to join. Please note that each study has its own needs for participants, so you may be invited to participate more or less frequently than you expect.

Individuals must be 18 years of age or older in order to participate.

By joining the panel you may be invited to paid research sessions where you will meet with the researcher via video conference. The researcher will ask you various questions and may walk you through several scenarios in order to obtain your input. Please review the Research Studies Session section for a more detailed explanation about how study sessions are conducted.

Once you have enrolled you may have the opportunity to participate in a research session every few months. You will receive an email with a survey to see if you qualify for a research session. If you qualify, you will then be invited to participate. There is no guarantee that you will be contacted to participate. You will only be contacted if your profile matches a study’s requirements.

The Verizon Research Panel is operated by Verizon’s User Research team. The panel has no affiliation with any third party.

Research generally involves a meeting by video conference with a Verizon user experience researcher who may direct you through a series of activities and ask you follow-up questions regarding your experiences. There may also be research sessions that involve focus groups, or home trials of special equipment. Details about the research will be made clear in the invitation. Please note for your safety and ours, all research sessions are currently being conducted by video conference. When it is safe to meet in person, eligible panelists within reasonable distances may be invited to participate in research sessions in our research facilities.

The first step is to enroll in our panel by filling out our sign-up questionnaire. You will also create a login to access your panelist portal. You will then be eligible to receive invitations to participate in research sessions via email. You can also view invitations on your panelist portal. The invitations will include a description of the research session and a link to a survey to see if you are eligible to the study’s specific interest.

Once scheduled you will receive a confirmation email with the date and time of your session as well as the session details. You will also receive a reminder email or text message (if preferred) a day in advance of your session time.

Research sessions are generally between 30 and 90 minutes, and the average session is one hour. Your email invitation will include the session length.

No. You may choose to participate at your convenience and comfort and there is no obligation to respond to an invitation. If we don’t hear from you for an extended period, we may remove you from the panel. We recommend that you fill out an eligibility survey every 6 months just to check-in with us! You can also decline invitations if you’re not interested in participating.

The technical requirements for studies may vary but typically the ability to connect to a video call, such as through a smartphone or a computer with a webcam, are needed.

We seek people with all types of experience so even if you currently don’t use or have never used Verizon products you are welcome to join.

We take your privacy very seriously at Verizon. Please see our Verizon Research Panel Privacy Policy site for detailed information about the information we are collecting and your privacy rights. If you have any questions about your privacy, please contact ResearchPanel@verizon.com

Yes, all sessions are recorded in some form so the researcher can refer back to it when documenting their findings. You may request that any information you provide within your session be deleted at any time and for any reason by contacting us at ResearchPanel@verizon.com.

All research sessions are recorded. Participants who do not want to be recorded may not participate.

You will never be obligated to participate in a study and can leave a study at any time. If you decide not to participate after scheduling a session, please cancel at least 24 hours in advance of your session. Failure to provide advance notice of a cancellation may result in your removal from the panel. You will not be compensated if you do not attend your session. If you are in a session and no longer wish to continue, just let your researcher know, and the researcher will immediately end the session. Your decision to leave a study session after it has begun will not affect your compensation, or your future study invitations.

You may manage your panel engagement at any time on your panelist dashboard. You can leave the panel entirely, or choose to pause notifications for a period of time. A link to your panelist dashboard will be included in study invitation emails. Additionally, you may reach out to ResearchPanel@verizon.com to request to leave the panel.

If you participate in a study session, you will receive a compensation credit that can be redeemed for an Amazon electronic gift card on the research panel platform.

Currently compensation is only available through redemption on the research panel platform.

If you have any questions about your compensation, please contact ResearchPanel@verizon.com.