Verizon Research Panel Privacy Policy

Effective Date: November, 2023

This Privacy Policy sets forth our policies and practices for the collection, use and sharing of your information for the Verizon Research Panel, including our website at researchpanel.verizon.com.

We, and service providers acting on our behalf, collect personal information when you join our research panel and sign up for an account, when you communicate with us, including when you sign up and participate in research studies, and when you visit our website at researchpanel.verizon.com.

Information you provide directly to us. We, and service providers acting on our behalf, collect information when you join our research panel, including personal information you provide such as your name, email address, username and password, demographic information, wireless and internet services you use, and technology you use. If you attend research sessions, we also collect your responses to questions, video recordings of the session, and other information related to the study.

Information collected when you visit our website through cookies, pixels, and other similar web technologies. Cookies are small bits of information that are stored by your computer’s web browser. Pixel tags are very small images or small pieces of data embedded in images, also known as “web beacons” or “clear GIFs,” that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device. We, and service providers acting on our behalf, collect information about your use of our sites or apps using cookies, pixels, web beacons, scripts, and other similar technologies. We use this information to analyze visitor activity on our site, administer our sites, assist in providing and presenting the research panel, and for other business purposes.

We use the information we collect to for business purposes including:

• To determine whether you meet our needs for particular research studies and to invite you to participate in research studies and panels
• Research and develop new products and services
• Authenticate you
• Secure and improve our products and services
• Analyze the use of our website for our purposes, such as product, service and site enhancements
• Detect and prevent potentially prohibited, fraudulent or illegal activities
• For any other purposes disclosed to you at the time we collect your information or with your consent

We share information within Verizon, and with service providers acting on our behalf, as described in this section.

• We share your information with service providers who do work on our behalf and may use information we share with them only for our purposes.
• We may share information in connection with a substantial corporate transaction, such as a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
• Legal purposes. We may disclose information (1) to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries and in emergencies such as those involving the danger of death or serious injury to any person; (2) to advance, protect or defend the rights, interests, property, safety and security of Verizon, our affiliates, users or the public; (3) to identify, protect against, and address unauthorized or unlawful use of our site or services; and (4) to outside auditors and regulators.
• We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.

Panelists may choose to leave the Verizon Research Panel at any time by signing into your Verizon Research Panel account, navigating to your profile, selecting “Unenroll from the panel,” then confirming your decision to submit your unenrollment. You may also contact us at ResearchPanel@verizon.com for assistance.

Our site and service are designed for and targeted to U.S. audiences and are governed by and operated in accordance with the laws of the U.S. We make no representation that our site or service is operated in accordance with the laws or regulations of any other nation. By using our site or service and providing us with information, you understand and agree that your information may be transferred to and stored on servers located outside your resident jurisdiction and, to the extent you are a resident of a country other than the United States, that you consent to the transfer of such data to the United States for processing by us in accordance with this Privacy Policy.

The California Consumer Privacy Act (CCPA), provides specific rights to California residents.

• Identifiers, including name, physical and email addresses, mobile device identifiers, IP address, and other similar identifiers.
• Legally protected classifications, including race and gender.
• Commercial information, including products or services you purchase or consider purchasing.
• Audio, electronic, visual, or similar information, including voice recordings and video recordings of research panel studies.
• Professional or employment-related information
• Other information that may identify, relate to, describe, or is capable of being associated with you, for example, information you provide in written or verbal responses to questions we ask as part of a Research Panel study.

We use this information for business and commercial purposes as defined by California law, including facilitating your participation and involvement in our research panel, administering and analyzing studies, communicating with you and providing customer service, and research purposes. Service providers we use to do work on our behalf may also use information for the same purposes. We share information with service providers as necessary for them to perform work for us. They are required to protect the information they receive from us or collect on our behalf and use it only for the specific purposes that we allow.

Our policies require that we retain records for as long they are needed for legal, tax, audit, investigative, and/or security purposes and then securely delete or destroy them.

You have the right to know the personal information we collect, how we use it, and how long we keep it. This right lets you ask us to limit the use and disclosure of sensitive personal information if we use that information for purposes beyond what is needed to provide the products and services you request or for other reasons specified in the law. The California law defines sensitive information to include:

• Account log-in
• Precise geolocation
• Racial or ethnic origin, religious or philosophical beliefs, or union membership
• Contents of your mail, email, and text messages unless we are the recipient of the communication
• Genetic data
• Using biometrics to uniquely identify you and collecting analyzing personal information about your health, sex life, or sexual orientation

We do not use, sell, share, or disclose sensitive personal information, as defined by California law, for any purpose other than with your consent, or for other purposes expressly authorized by California law.

You have a right to access information we have about you. You can request access to specific pieces and categories of personal information we collected about you, or request that we correct inaccurate personal information, by contacting us at ResearchPanel@verizon.com. If you receive compensation for your participation in one of our research studies, you can contact us using the email address above to receive additional information regarding your personal information and financial compensation.

You have the right to request that we delete personal information we have about you. YYou can request that we delete personal information we have about you, unless we need it for specific reasons listed in the California law by contacting us at ResearchPanel@verizon.com.

You have the right to inform us that you do not want your personal information sold or shared. We do not sell or share personal information as it is defined under California law, and we have not sold it in the past 12 months.

You have the right to not be discriminated against. We will not discriminate against you if you exercise any of the rights described in this policy. We will not deny your participation in one of our research panels if you exercise any rights described in this section.

Where to Exercise Your Rights. Verizon Research panel panelists and applicants can exercise any of the rights detailed in this policy by contacting ResearchPanel@verizon.com.

Additional California Privacy Rights. Under California’s Shine the Light law, California customers may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed. You can submit your request to ResearchPanel@verizon.com.

The Colorado Privacy Act gives specific rights to Colorado residents.

You have the right to know whether we collect personal information, what it is, and the purposes for which we use it. Colorado law requires us to let you know the categories of personal information we collect and the purposes for which we collect each category. Depending on how you interact with us, we may collect your personal information, some of which may be considered sensitive data under Colorado law. The law describes sensitive data as personal data revealing racial or ethnic origin, religious beliefs, mental or physical health condition or diagnosis, sex life or sexual orientation, or citizenship or citizenship status; processing genetic or biometric data for the purpose of uniquely identifying you; and personal data collected from a known child.

Categories of personal information we collect, and the purposes for which we collect them, may include:

• Contact and device information (including name, billing and email address, mobile device identifiers, IP address, account credentials). We use this information to provide our services, operate our research panels and studies, communicate with you about research panel opportunities; create business insights, research, and security, fraud, and legal compliance.
• Demographic and interest information (self-reported). We use this information to understand our customers and our markets, research, test for bias and create business insights
• Secure account information, including your Verizon Research Panel account log-in credentials. We use this information to provide you with access to your account.
• Genetic, biometric and health information. We use this information for limited purposes and only when you provide it to us during research panel questionnaires or studies.
• Professional or employment-related information
• Other information that may identify, relate to, describe, or is capable of being associated with you, for example, information you provide in written or verbal responses to questions we ask as part of a Research Panel study.

We use this information for business and commercial purposes as defined by California law, including facilitating your participation and involvement in our research panel, administering and analyzing studies, communicating with you and providing customer service, and research purposes. Service providers we use to do work on our behalf may also use information for the same purposes. We share information with service providers as necessary for them to perform work for us. They are required to protect the information they receive from us or collect on our behalf and use it only for the specific purposes that we allow.

Our policies require that we retain records for as long they are needed for legal, tax, audit, investigative, and/or security purposes and then securely delete or destroy them.

You have a right to access information we have about you. You can request access to specific pieces and categories of personal information we collected about you, or request that we correct inaccurate personal information, by contacting us at ResearchPanel@verizon.com. If you receive compensation for your participation in one of our research studies, you can contact us using the email address above to receive additional information regarding your personal information and financial compensation.

You have the right to request that we delete personal information we have about you. You can request that we delete personal information we have about you, unless we need it for specific reasons listed in the California law by contacting us at ResearchPanel@verizon.com.

Use of sensitive personal information.Colorado law prohibits us from using sensitive personal information without your consent, except as specified in the law. We use sensitive personal information with your consent or as authorized under the law.

You have the right to tell us not to use personal information to establish profiles to make decisions that produce legal or similarly significant effectsWe do not use personal information to profile you to further decisions that have legal or similar significant effects.

You have the right to tell us not to sell personal information or use it for targeted advertising.Colorado consumers have the right to opt out of the sale of personal information and the right to opt out of processing of personal information for targeted advertising. The term “sale” is defined to mean the exchange of personal data for monetary or other valuable consideration and “targeted advertising” means using information obtained or inferred over time from your activities across non-affiliated websites, applications or online services to determine or predict your interests and display target our advertising to you. We do not sell personal information as it is defined under Colorado law and we do not use your personal information for purposes of targeted advertising.

You have the right to appeal.You can appeal a denial of your request to exercise any of the privacy rights provided by the Colorado law. If we deny your request, we will notify you and give you instructions on how you can appeal that decision to the Colorado Attorney General.

You have the right to not be discriminated against. We will not discriminate against you if you exercise any of the rights described in this policy. We will not deny your participation in one of our research panels if you exercise any rights described in this section.

Where to Exercise Your Rights. Verizon Research panel panelists and applicants can exercise any of the rights detailed in this policy by contacting ResearchPanel@verizon.com.

The Connecticut Data Privacy Act gives specific rights to Connecticut residents.

You have the right to know whether we collect personal information, what it is, and the purposes for which we use it. This privacy policy provides details about the Verizon Research Panel’s information collection and use practices. Connecticut law requires us to let you know the categories of personal information we collect and use.

We collect the following categories of personal information:

• Information from your interactions with us and use of our products and services, such as contact, billing and other information, biometric information, identifiers, how you use our services and your devices, audio or visual information about your devices, how you use our sites and apps, how our network and your devices are working, and geolocation information about your wireless devices;
• Information we obtain from others, including demographic and interest data (such as device type, carrier, city, and state), inferences and insights about you, and;
• Other information that identifies or can be reasonably associated or linked with you.

We use this information for business purposes, including but not limited to, research, determining whether you meet our needs for particular research studies, inviting you to participate in studies; authentication; analyzing the use of our website. We may also disclose information for legal compliance, with your consent and as further described in the Do not Sell or Target section that follows.

We share information with third parties, vendors and partners as necessary for them to perform work for us. They are required to protect the information they receive from us or collect on our behalf and use it only for the specific purposes that we allow. These service providers may be referred to as processors by Connecticut law.

You have a right to access information we have about you. You can request access to specific pieces and categories of personal information we collected about you, or request that we correct inaccurate personal information, by contacting us at ResearchPanel@verizon.com. If you receive compensation for your participation in one of our research studies, you can contact us using the email address above to receive additional information regarding your personal information and financial compensation.

You have the right to request that we delete personal information we have about you. You can request that we delete personal information we have about you, unless we need it for specific reasons listed in the California law by contacting us at ResearchPanel@verizon.com.

Use of sensitive personal information.Connecticut law prohibits us from using sensitive personal information without your consent except as specified in the law. We use sensitive personal information as authorized by the law or after we obtain your express consent.

The law describes sensitive personal information to include:

• personal data revealing racial or ethnic origin
• Professional or employment-related information
• religious beliefs
• mental or physical health condition or diagnosis
• sex life or sexual orientation;/li>
• citizenship or immigration status;/li>
• precise geolocation data

You have the right to tell us not to use automated decisioning to create profiles about you that we use for decisions that have legal or similarly significant effect.We do not use personal information to profile you to further decisions that have legal or similar significant effects.

You have the right to opt-out of the sale of personal information and the use of personal information for targeted advertising. Connecticut law defines “sale” to mean the exchange of personal data for monetary or other valuable consideration. Connecticut law describes “targeted advertising” as using personal data obtained or inferred from your activities over time and across nonaffiliated Internet web sites or online applications to predict your preferences or interests, and display ads to you. We do not sell personal information as it is defined under Connecticut law and we do not use your personal information for purposes of targeted advertising.

You have the right to appeal.You can appeal a denial of your request to exercise any of the privacy rights provided by the Connecticut law by contacting us at ResearchPanel@verizon.com. If we deny your request, we will notify you and give you instructions on how you can appeal that decision.

You have the right to not be discriminated against. We will not discriminate against you if you exercise any of the rights described in this policy. We will not deny your participation in one of our research panels if you exercise any rights described in this section.

Where to Exercise Your Rights. Verizon Research panel panelists and applicants can exercise any of the rights detailed in this policy by contacting ResearchPanel@verizon.com.

The Utah Consumer Privacy Act (UCPA) gives specific rights to Utah residents. This law may give you the right to know whether we collect information about you; access and delete certain information we collect; obtain a copy of personal information you’ve provided to us; and opt out of having personal information about you sold, or processed for targeting advertising to you.

You have the right to know what personal information we collect and how we use it.This privacy policy details our collection and use practices. Utah law requires us to let you know the categories of personal information we collect and the purposes for which we collect each category. Depending on how you interact with us, we may collect your personal information, some of which may be considered sensitive data under Utah law.

• Contact and device information (including, name, mailing and email addresses, online identifiers, IP address and account credentials). We use this information to provide our services, operate our research panels and studies, communicate with you about research panel opportunities; create business insights; research; and security, fraud, and legal compliance.
• Demographic and interest information (self-reported). We use this information to understand our customers and our markets, research, test for bias and create business insights.
• Secure account information, including your Verizon Research Panel account log-in credentials. We use this information to provide you with access to your account.
• Health information. We may use health information for limited purposes and only when you provide it to us during research panel questionnaires or studies to address any accessibility concerns.
• Other information that may identify, relate to, describe, or is capable of being associated with you, for example, information you provide in written or verbal responses to questions we ask as part of a Research Panel study.

We use this information for business and commercial purposes which include facilitating your participation and involvement in our research panel, administering and analyzing studies, communicating with you and providing customer service, and research purposes. Third party service providers we use to do work on our behalf may also use information for the same purposes. We share information with service providers as necessary for them to perform work for us. They are required to protect the information they receive from us or collect on our behalf and use it only for the specific purposes that we allow.

You have the right to request that we delete personal information we have about you. You can request that we delete personal information we have about you, unless we need it for specific reasons listed in the Utah law by contacting us at ResearchPanel@verizon.com.

You have the right to tell us not to sell your personal information or use it for targeted advertising. We do not sell or share personal information as it is defined under Utah law, and we have not sold it in the past 12 months.

• Racial or ethnic origin
• Religious beliefs
• Sexual orientation
• Citizenship or immigration status
• Medical history
• Mental or physical health condition(s), or medical treatment or diagnosis by a healthcare professional
• Using genetic or biometric data for the purpose of uniquely identifying you
• Precise geolocation data

You have the right to not be discriminated against. . We will not discriminate against you if you exercise any of the rights described in this policy. We will not deny your participation in one of our research panels if you exercise any rights described in this section. panels.

Where to Exercise Your Rights. Verizon Research panel panelists and applicants can exercise any of the rights detailed in this policy by contacting ResearchPanel@verizon.com.

The Virginia Consumer Data Protection Act (VCDPA) gives specific rights to Virginia residents.

You have a right to know what personal information we collect and how we use it. This privacy policy provides details about our collection and use practices. Depending on how you interact with us, we may collect the following categories of personal information, some of which may be considered sensitive personal information under Virginia Law:.

• Identifiers, including name, physical and email address, mobile device identifiers, IP address, and other similar identifiers.
• Legally protected classifications, including race and gender, if you provide them to us.
• Commercial information, including products or services you purchase or consider purchasing.
• Biometric information.
• Audio, electronic, visual, or similar information, including voice recordings and video recordings of research panel studies.
• Professional or employment-related information
• Inferences drawn from any of the information described above to create a profile reflecting your preferences, characteristics, predispositions, and behavior.
• Other information that may identify, relate to, describe, or is capable of being associated with you, for example, the written or verbal responses you provide to questions asked as part of a Research Panel study.

We use this information for business and commercial purposes and other purposes, as well as disclose it to third parties, such as vendors and partners and to law enforcement, among others, as detailed in the above section, “III. Disclosure of Information.” Business purposes include, but are not limited to, determining whether you meet our needs for particular research studies, inviting you to participate in studies; authentication; analyzing the use of our website.

We share information with service providers as necessary for them to perform work for us. They are required to protect the information they receive from us or collect on our behalf and use it only for the specific purposes that we allow. These service providers may be referred to as processors by the Virginia law.

We do not use, sell, share, or disclose sensitive personal information, as defined by Virginia law, for any purpose other than to provide the goods or services requested by you, with your consent, or for other purposes expressly authorized by Virginia law.

You have the right to access information. You can request access to specific pieces and categories of personal information we collected about you, or request that we correct inaccurate information, by contacting us at ResearchPanel@verizon.com. If you receive compensation for your participation in one of our research studies, you can contact us using the email address above to receive additional information regarding your personal information and financial compensation.

You have the right to delete personal information we have about you. You can request that we delete personal information we have about you (unless we need it for specific reasons listed in the Virginia law) by contacting us at ResearchPanel@verizon.com.

You have the right to tell us not to sell personal information about you or use it for profiling in furtherance of decisions that produce legal or similarly significant effect. We do not sell personal information as it is defined under Virginia law. We also do not use personal information to profile you to further decisions that have legal or similar significant effects.

You have the right to opt out of targeting advertising. Virginia law describes “targeted advertising” as using information from your activities across non-affiliated sites and apps to determine your interests and target our advertising to you. We do not engage or use personal information for targeted advertising.

You have the right to appeal. You can appeal a denial of your request to exercise any of the privacy rights provided by the Virginia law. If we deny your appeal, we will notify you and give you instructions on how you can appeal that decision to the Virginia Attorney General.

You have a right not to be discriminated against. We will not discriminate against you if you exercise any rights described in this section. We will not deny your participation in one of our research panels if you exercise any rights described in this section.

Where to Exercise Your Rights. You can exercise your Virginia privacy rights by contacting us at ResearchPanel@verizon.com. We may require you to verify your identity before we fulfill your request. We will endeavor to respond to your requests within 45 days, but it may take up to 90 days. If we need more than 45 days, we will contact you to let you know that we need additional time.

The Virginia Consumer Data Protection Act (VCDPA) gives specific rights to Virginia residents.

You have a right to know what personal information we collect and how we use it. This privacy policy provides details about our collection and use practices. Depending on how you interact with us, we may collect the following categories of personal information, some of which may be considered sensitive personal information under Virginia Law:.

• Identifiers, including name, physical and email address, mobile device identifiers, IP address, and other similar identifiers.
• Legally protected classifications, including race and gender, if you provide them to us.
• Commercial information, including products or services you purchase or consider purchasing.
• Biometric information.
• Audio, electronic, visual, or similar information, including voice recordings and video recordings of research panel studies.
• Professional or employment-related information
• Inferences drawn from any of the information described above to create a profile reflecting your preferences, characteristics, predispositions, and behavior.
• Other information that may identify, relate to, describe, or is capable of being associated with you, for example, the written or verbal responses you provide to questions asked as part of a Research Panel study.

We use this information for business and commercial purposes and other purposes, as well as disclose it to third parties, such as vendors and partners and to law enforcement, among others, as detailed in the above section, “III. Disclosure of Information.” Business purposes include, but are not limited to, determining whether you meet our needs for particular research studies, inviting you to participate in studies; authentication; analyzing the use of our website.

We share information with service providers as necessary for them to perform work for us. They are required to protect the information they receive from us or collect on our behalf and use it only for the specific purposes that we allow. These service providers may be referred to as processors by the Virginia law.

We do not use, sell, share, or disclose sensitive personal information, as defined by Virginia law, for any purpose other than to provide the goods or services requested by you, with your consent, or for other purposes expressly authorized by Virginia law.

You have the right to access information. You can request access to specific pieces and categories of personal information we collected about you, or request that we correct inaccurate information, by contacting us at ResearchPanel@verizon.com. If you receive compensation for your participation in one of our research studies, you can contact us using the email address above to receive additional information regarding your personal information and financial compensation.

You have the right to delete personal information we have about you. You can request that we delete personal information we have about you (unless we need it for specific reasons listed in the Virginia law) by contacting us at ResearchPanel@verizon.com.

You have the right to tell us not to sell personal information about you or use it for profiling in furtherance of decisions that produce legal or similarly significant effect. We do not sell personal information as it is defined under Virginia law. We also do not use personal information to profile you to further decisions that have legal or similar significant effects.

You have the right to opt out of targeting advertising. Virginia law describes “targeted advertising” as using information from your activities across non-affiliated sites and apps to determine your interests and target our advertising to you. We do not engage or use personal information for targeted advertising.

You have the right to appeal. You can appeal a denial of your request to exercise any of the privacy rights provided by the Virginia law. If we deny your appeal, we will notify you and give you instructions on how you can appeal that decision to the Virginia Attorney General.

You have a right not to be discriminated against. We will not discriminate against you if you exercise any rights described in this section. We will not deny your participation in one of our research panels if you exercise any rights described in this section.

Where to Exercise Your Rights. You can exercise your Virginia privacy rights by contacting us at ResearchPanel@verizon.com. We may require you to verify your identity before we fulfill your request. We will endeavor to respond to your requests within 45 days, but it may take up to 90 days. If we need more than 45 days, we will contact you to let you know that we need additional time.

If you have any questions about this Privacy Policy or our practices, please contact us at ResearchPanel@verizon.com.